Article 4 - POSTPONEMENT AND CANCELLATION

All reservations paid for a tour are firm and final.

In the event of your unavailability for a tour, you can either postpone or cancel your activity. Please send the request by email hello@frenchxican.com

·       If the request for postponement takes place more than 7 days prior to the tour date, you can change the date of your course free of charge according to the available dates.

·       If the request for postponement takes place between 7 days and 48 hours before the date of the tour, you get a voucher worth 50% of the order valid for 1 year on your next booking

·       If the request for postponement is made within 48 hours of the tasting date it will not be accepted.

Your requests for postponement must be made to the following email address hello@frenchxican.com

Cancellation requests

·       If the cancellation request occurs more than 7 days before the tour date, the refund amount corresponds to 100% of the order (minus 15% cancellation (administrative costs per ticket).

·       If the cancellation request occurs between 7 days and 48 hours before the tour date, the refund amount corresponds to 50% of the order.

·       If the cancellation request is made less than 48 hours before the tour date, no refund can be made.

·       No refund is possible in the case of a no-show on the date and time of the original booking.

·       We recommend you show up at least 5 minutes before the scheduled starting time of the tour or experience. Our group tours begin & depart precisely at the scheduled tour or experience start time. If you show up more than 5 minutes late or cannot find the meeting point, for any reason, refund requests are not honored per policy.

·       Inside of 48 hours, your spot on the tour has been reserved exclusively for you. Since we are unable to fill your spot if you’re unable to attend for any reason (including transportation or illness), we do not offer refunds after that time. Please plan ahead so that you are able to join us and don’t miss out!

·       Likewise for the above-mentioned conditions, we do not offer refunds in the case of cancellations in the 48 hours before the tour due to inclement weather. Our tours run rain or shine. In the event that weather conditions make it impossible to run the tour, we will contact you to offer a rescheduling or a refund.

 In the event of unavailability on our part, you will be offered the postponement of the tour to another date or a full refund of the reservation on the means of payment used during the reservation.

Your cancellation requests must be made to the address hello@frenchxican.com